Systemic Photovoltaic Solutions

Service Offerings

Our Team

PRE-SALES SERVICES

We have assembled a consulting team comprising seasoned PV industry experts and technical advisors, ready to address client inquiries regarding PV products, system solutions, industry policies, and other related matters at any time.

1、Professional Consultation

Whether individual users are seeking a preliminary understanding of residential PV systems, or corporate clients require planning consultation for large-scale commercial and industrial power stations, they will receive professional and meticulous guidance.

2、Requirements Analysis and Solution Customization

By thoroughly understanding our clients' electricity requirements, site conditions, and budgetary plans—and by integrating local solar resources and grid policies—we custom-tailor the most suitable photovoltaic system solutions for their specific needs. For complex projects, we also provide comparative analyses of multiple proposals to assist clients in making the optimal decision.

3、Project Feasibility Assessment

We conduct a comprehensive feasibility assessment for the client's project—including site surveys, rooftop load-bearing capacity testing, and grid connection feasibility analysis—to ensure that the project is both technically and economically viable.

SALES SUPPORT

Establish a rapid-response order processing mechanism to ensure that customer orders are promptly entered, reviewed, and processed. Track order progress in real time, and provide timely updates to customers regarding production and shipping status, thereby enabling them to stay fully informed of their order's progress at all times.

1、Efficient Order Processing

2、High-Quality Logistics and Delivery

We establish long-term partnerships with professional logistics providers to ensure that our photovoltaic products are delivered to customers safely, rapidly, and accurately. For large-scale equipment, we also provide specialized transportation plans and on-site guidance to guarantee that the equipment remains undamaged throughout the transit process.

3、Installation Guidance and Supervision

We dispatch specialized technical personnel to the project site to provide clients with installation guidance and supervision services, ensuring that the installation of the photovoltaic system complies with all relevant specifications and standards. Concurrently, we assist clients in coordinating with the construction team and resolving any issues encountered during the installation process, thereby ensuring the smooth advancement of the project.

AFTER-SALES SERVICE

We provide comprehensive product warranty services, offering extended warranties for core products such as PV modules and inverters. Should any quality issues arise during the warranty period, we will provide free repair or replacement services.

1、Warranty Service

2、Troubleshooting and Technical Support

We have established a 24-hour after-sales hotline and an online customer service platform to respond promptly to our customers' post-sales needs at any time. Should a customer report a technical fault, we will immediately dispatch professional technicians to conduct remote diagnostics or perform on-site repairs, ensuring that the photovoltaic system is restored to normal operation as quickly as possible.

3、Regular Inspection and Maintenance

We provide clients with periodic inspection and maintenance services for their photovoltaic systems—including checking equipment operational status, cleaning PV modules, and optimizing system performance—to extend the lifespan of the systems and enhance power generation efficiency.

4、System Upgrade and Optimization

We closely monitor technological advancements and policy changes within the photovoltaic industry, providing clients with recommendations for PV system upgrades and optimization to help them enhance system performance and reduce operating costs.